Field Service Client Portal

Know Exactly When Your Tech Arrives

The client portal that keeps customers informed with real-time technician tracking, appointment management, and instant communication.

Get Started See How It Works
94%
Client Satisfaction
60%
Fewer "Where Are You" Calls
2x
Faster Communication
9:41
🔧 Service Portal

Apex HVAC Services

Technician En Route Today
Mike Thompson
HVAC Technician • 4.9★
Arriving in 12 min

AC Maintenance

Scheduled 2:00 PM - 4:00 PM
Service Type Annual Tune-Up
Message
History
Book
9:41

Track Technician

Arriving in
12 min
Mike Thompson
HVAC Specialist
4.9
328 jobs
Left previous job at Oak St 5 min ago
Currently on Main Street Now
Live Tracking

Track Your Technician Live

No more waiting around wondering when the tech will arrive. Clients see their technician's real-time location and get accurate, traffic-adjusted ETAs.

Live GPS Tracking

See exactly where your technician is

Accurate ETAs

Real-time arrival estimates based on traffic

Route Updates

Get notified if schedule changes

Arrival Alerts

"On my way" and "arrived" notifications

Eliminate "Where's My Tech?" Calls

Clients see the tech en route, reducing inbound calls by 60%.

9:41

Schedule Service

Selected Service
AC Repair
Est. 1-2 hours
Select Date
March 2024
S M T W T F S 25 26 27 28 29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Available Times
8:00 AM
10:00 AM
12:00 PM
2:00 PM
4:00 PM
6:00 PM
Self-Service Scheduling

Book & Manage Appointments Online

Clients schedule, reschedule, or cancel appointments anytime without calling. They pick the services they need and their preferred time windows.

Book Service

Schedule appointments online 24/7

Reschedule

Move appointments with one tap

Service Selection

Choose from available services

Preferred Times

Pick morning, afternoon, or specific windows

9:41

Service History

All HVAC Plumbing Electrical
Completed Feb 15, 2024
AC Filter Replacement
Mike Thompson • HVAC
$89.00
Completed Jan 28, 2024
Annual HVAC Inspection
Sarah Martinez • HVAC
$149.00
Completed Dec 12, 2023
Drain Cleaning
James Wilson • Plumbing
$175.00
Under Warranty Nov 5, 2023
Water Heater Install
Warranty expires: Nov 5, 2028
Service Records

Complete Service History at Their Fingertips

Clients access their entire service record - past visits, work performed, invoices, and warranty information - all in one place, anytime.

Service History

View all past service records

Work Details

See exactly what was done each visit

Invoices

Access and download past invoices

Warranties

Track warranty status and coverage

Everything in One Place

Clients access their complete service history without calling your office.

9:41

Mike Thompson

HVAC • Online

Hi! I'm on my way. Should arrive around 2:15 PM. Is there anything specific I should know about the AC unit?

1:52 PM

Yes! It's making a strange noise when it starts up. Let me send you a video.

1:54 PM

AC_noise.mp4

1:55 PM

Thanks! That sounds like a bearing issue. I'll bring the replacement parts. 👍

1:58 PM

Can you send a photo of the model number? Should be on a sticker on the side.

1:59 PM
Type a message...
Direct Communication

Instant Communication, Zero Phone Tag

Clients message their technician directly, share photos of issues, submit service requests, and provide feedback - all through the portal.

Direct Messaging

Chat with technician or office

Photo Sharing

Send photos of issues before visit

Service Requests

Submit new requests with details

Rate Service

Provide feedback after each visit

Give Your Clients the Visibility They Deserve

Launch your client portal and transform the service experience. Happier clients, fewer calls, better reviews.

Get Started See How It Works

Live technician tracking • Self-service scheduling • Complete service history