Frequently Asked Questions

WaitN is an AI-powered crowd management platform that helps businesses manage their guests with digital waitlists, mobile menus, capacity tracking, and AI compliance assistance. You connect your own API keys (Twilio, WhatsApp, email services) and manage everything from one platform.

The platform includes: (1) Waitlist App for digital queue management with SMS notifications, (2) Guest App for mobile menus and check-in, (3) Tally Counter for capacity and inventory tracking, and (4) AI Compliance for AI-assisted support and compliance chatbot.

The Pro Subscription is self-service and requires you to connect your own API keys (Twilio, OpenAI, etc.). If you prefer assistance, our VIP Onboarding includes a 1-on-1 consultation and custom setup for your venue.

VIP Onboarding ($499 one-time) includes a personal setup specialist who configures everything for you, plus 30 days of priority support. Pro Subscription ($99/month) gives you full platform access with video tutorials and email support, but you handle the setup yourself.

You connect your own accounts for SMS (Twilio), WhatsApp, email services, and OpenAI. You pay those services directly based on your usage. The $99/month subscription is just for the WaitN platform software - no per-message fees from us.

No hidden fees from WaitN. You only pay $99/month for the platform. However, you will be billed separately by your API providers (Twilio for SMS, your email service, etc.) based on your actual usage with them.

Yes, you can cancel your Pro Subscription at any time. There are no long-term contracts or cancellation fees.

We primarily support Twilio for SMS notifications. You will need a Twilio account and API credentials to enable SMS functionality.

Yes, if you have a Twilio phone number, you can use it with WaitN. We will guide you through connecting your Twilio account during setup.

We support most major email services including Mailgun, SendGrid, Amazon SES, and standard SMTP. You connect your own email service credentials in your account settings.

Yes, the Tally Counter app includes offline mode for counting when internet connectivity is limited. Other features require internet connection for real-time notifications.

Yes, customers can join your digital waitlist from their phones via a QR code or custom link. They receive SMS, email, or WhatsApp notifications when their table is ready.

The Guest App provides a mobile-first experience for your customers. They can view your digital menu, check in for reservations, and receive updates about their wait time or table status.

The AI Compliance assistant is an AI-powered chatbot that helps your staff with compliance questions, standard procedures, and customer service scenarios. It can be trained on your venue's specific policies and regulations.

Yes, you can customize all SMS, email, and WhatsApp message templates to match your brand voice and include your business information.

Yes, WaitN provides a REST API for custom integrations with your existing systems. API documentation is available in your account dashboard.

API integration is available for connecting with point-of-sale systems. Contact our support team for specific POS integration guidance.