Privacy Policy

1. Introduction

NOWAITN Corporation ("NOWAITN", "we", "us", or "our") is committed to managing your information responsibly. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our services, platforms, applications, and websites (collectively, "Services").

By using our Services, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, business name, address, payment information, and profile details
• Business Data: Customer information, waitlist data, reservation details, queue management data, and operational information
• Communications: Messages, feedback, support requests, and any other communications with us
• User Content: Photos, videos, reviews, ratings, comments, and any other content you submit

2.2 Automatically Collected Information

We automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers, IP address, and mobile network information
• Usage Data: Pages visited, features used, time spent, click patterns, search queries, and interaction data
• Location Data: Precise geolocation, GPS coordinates, and location derived from IP address or device settings
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, local storage, and similar tracking technologies
• Analytics Data: Performance metrics, error logs, and diagnostic information

2.3 Information from Third Parties

We may collect information from:

• Social media platforms when you connect accounts
• Business partners and service providers
• Data brokers and aggregators
• Public databases and sources
• Marketing and advertising partners

3. How We Use Your Information

We use collected information for any lawful purpose, including:

• Provide Services: Operate, maintain, and improve our Services
• Communications: Send service updates, promotional materials, newsletters, and marketing communications
• Personalization: Customize your experience and provide tailored content and recommendations
• Analytics: Analyze usage patterns, trends, and user behavior
• Research & Development: Develop new products, features, and services
• AI & Machine Learning: Train artificial intelligence models, algorithms, and automated systems
• Advertising: Display targeted advertisements and measure ad effectiveness
• Business Operations: Fraud prevention, security monitoring, legal compliance, and business analytics
• Monetization: Create and sell aggregated, anonymized, or de-identified data products and insights
• Any Other Purpose: Any other business or commercial purpose we deem appropriate

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support, marketing, etc.)
• Business Partners: Companies we partner with for joint offerings or integrated services
• Affiliates: Our parent company, subsidiaries, and affiliated entities
• Advertisers & Marketing Partners: For targeted advertising and marketing purposes
• Data Aggregators: Companies that collect and resell data and insights
• Business Transactions: In connection with mergers, acquisitions, asset sales, or similar transactions
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, safety, or that of others
• With Your Consent: When you authorize us to share your information
• Publicly: Information you choose to make public through our Services

5. Data Retention

We retain your information for as long as necessary to provide Services and for our legitimate business purposes. This may include retaining information indefinitely, even after account deletion, for analytics, legal compliance, fraud prevention, and business records. We may also retain aggregated or de-identified data permanently.

6. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, local storage, and similar technologies to collect information, track user behavior, personalize content, and deliver targeted advertising. By using our Services, you consent to our use of these technologies. Third parties may also use tracking technologies on our Services.

7. Third-Party Services

Our Services may contain links to or integrate with third-party websites, apps, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Data Security

We implement reasonable security measures to protect information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access, loss, or disclosure of information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to any country where we or our service providers operate.

10. Children's Privacy

Our Services are not directed to children under 13 (or applicable age in your jurisdiction). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your information:

• Access: Request access to your information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal and legitimate business reasons for retention)
• Opt-Out: Opt out of certain uses, such as marketing communications (you will continue to receive service-related communications)
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, contact us at privacy@nowaitn.com. We may verify your identity and may deny requests that are unreasonable, excessive, or legally prohibited. We are not obligated to honor all requests and reserve the right to retain information as permitted by law.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, use, and share, and the right to request deletion. We do not sell personal information in the traditional sense, but we may share information with third parties for business purposes and advertising, which may constitute a "sale" under CCPA. You may opt out of such sharing by contacting us.

13. European Privacy Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under GDPR and related laws. We process your information based on consent, contractual necessity, legal obligations, and legitimate interests. You may withdraw consent, request access, rectification, erasure, restriction, portability, and object to processing. You may also lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes are effective upon posting. Continued use of Services after changes constitutes acceptance. We may notify you of material changes, but it is your responsibility to review this Policy periodically.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:
Email: privacy@nowaitn.com
Address: NOWAITN Corporation, Privacy Department