Keep Customers Informed From Dispatch to Completion
Multi-channel notifications for technician ETA, job updates, parts arrival, and appointment changes that improve first-time access and customer satisfaction.
ProService HVAC
Service Notifications
Technician On the Way!
Mike is 15 minutes away from your location.
Just now
Appointment Confirmed
Your HVAC service is scheduled for tomorrow 9-11 AM.
2 hours ago
Parts Arrived
Your replacement compressor has arrived. Ready to schedule!
Yesterday
3 new notifications
Technician Tracking
Mike Johnson
Service Progress
Job Dispatched
8:30 AM
Technician En Route
9:15 AM
Arriving Soon
ETA: 9:30 AM
Job In Progress
Pending
Estimated Arrival
15 min
Real-Time Technician Updates
Keep customers informed with live ETA tracking, arrival notifications, and job progress updates from dispatch to completion.
Technician ETA Alerts
Real-time notifications when your technician is on the way with live arrival estimates.
Job Progress Updates
Automated status updates as work progresses from arrival to completion.
Live Location Tracking
Share technician location so customers know exactly when to expect arrival.
Appointment Confirmations
Automated booking confirmations and reminders reduce no-shows and reschedules.
58% Fewer Missed Appointments
Proactive ETA updates and reminders ensure customers are home and ready for service.
Multi-Channel Delivery
SMS
Tech arriving in 15 min!
Service report attached
Push
Instant app notification
In-App
Photos & job updates
98%
Delivery Rate
4
Channels
Multi-Channel Messaging
Reach customers on their preferred platform with SMS, email, push notifications, and in-app alerts for maximum engagement.
SMS Notifications
Instant text alerts for arrival times and urgent updates with 98% read rate.
Email Communications
Detailed job summaries, invoices, and service reports delivered to inbox.
Push Notifications
Real-time app alerts keep customers informed throughout the service day.
In-App Messages
Two-way messaging for questions and photo sharing during service.
Reach Every Customer
Multi-channel delivery ensures messages reach customers wherever they prefer.
Service Alerts
Parts Arrived
Your replacement compressor is ready for installation
Schedule Change
Your appointment moved to 2-4 PM today
Technician Assigned
Mike J. - HVAC Certified, 8 years exp.
Job Complete
Please sign digitally to confirm completion
Proactive Service Alerts
Automated notifications for parts arrival, schedule changes, technician assignments, and job completions keep customers in the loop.
Parts Arrived Alerts
Notify customers immediately when ordered parts arrive and service can be scheduled.
Schedule Change Alerts
Instant notifications when appointments need to be rescheduled or delayed.
Technician Assignment
Let customers know which technician is assigned with photo and credentials.
Job Completion Notice
Automated completion alerts with summary and digital sign-off request.
Enhanced Customer Trust
Transparent communication builds confidence and improves service ratings.
Special Offers
Winter HVAC Tune-Up
Full system inspection + filter
$89.99
Loyalty Reward
You've earned 750 points!
Redeem for $50 off
Referral Bonus!
Jane signed up using your code
$25 credit added
Promotional Notifications
Drive revenue with seasonal offers, loyalty rewards, referral bonuses, and maintenance reminders delivered directly to customers.
Seasonal Promotions
Targeted offers for HVAC tune-ups, plumbing checks, and seasonal services.
Loyalty Rewards
Points updates and reward notifications for repeat customers.
Referral Bonuses
Notify customers when referral credits are earned and available.
Maintenance Reminders
Automated reminders for annual inspections and preventive maintenance.
40% More Repeat Business
Proactive reminders and targeted offers drive ongoing customer relationships.