Your Vehicle Service Journey, Transparent & Connected
Give customers real-time visibility into their vehicle's service status. From check-in to pickup, they'll know exactly what's happening without a single phone call.
Welcome back, Sarah
Your Vehicle Status
2024 Toyota Camry
Plate: ABC-1234
● In Service Bay
Service Progress
Estimated Ready
2:30 PM Today
Live Updates
● LiveOil Change Complete
Synthetic 5W-30 installed
Tire Rotation Started
Technician: Mike R.
Multi-Point Inspection
Photo from Technician
Air filter needs replacement - see wear
Watch Your Service Unfold in Real-Time
Customers see exactly where their vehicle is in the service process. From diagnostic checks to final quality inspection, every step is visible and transparent.
Live Service Updates
Real-time status as technicians work on the vehicle
Inspection Results
Instant access to multi-point inspection findings
Photo Documentation
Visual evidence of repairs and recommendations
Service History
Complete maintenance records at your fingertips
85% Fewer Calls
Customers no longer need to call for status updates.
Time Estimate
Updated 30 seconds ago
Ready for Pickup
2:30 PM
Today, December 27
Parts Status
All AvailableAccurate Time Estimates That Actually Update
No more vague 'end of day' promises. Our intelligent ETA system considers parts availability, technician workload, and service complexity to give customers reliable completion times.
Parts Tracking
Know when ordered parts arrive at the dealership
ETA Updates
Accurate completion time estimates that update live
Smart Notifications
Push alerts for key milestones and delays
Delivery Tracking
Track special order parts from warehouse to service bay
Jason Miller
Service Advisor
Hi Sarah! During inspection, we found your air filter needs replacement. Cost is $45 including labor.
10:23 AM
How urgent is it?
10:25 AM
It's moderately dirty. Can wait 1-2 months, but fuel efficiency will improve with a new one.
10:26 AM
Approval Requested
Air Filter Replacement - $45.00
Two-Way Messaging With Service Advisors
Customers can message their service advisor directly, approve additional work, and ask questions—all without playing phone tag or waiting on hold.
Advisor Messages
Direct communication with your service advisor
Approval Requests
Review and approve additional work digitally
Ask Questions
Get answers without waiting on hold
Video Calls
Face-to-face consultations when needed
92% Satisfaction
Customers rate their service experience highly.
2024 Toyota Camry
Service Complete
Parked at
Lane 3, Service Exit
Invoice Summary
Rate your experience
Frictionless Checkout & Vehicle Pickup
When the service is complete, customers can review their invoice, pay securely from their phone, and arrive ready to drive away—no waiting at the cashier.
Mobile Payment
Pay securely from the app before pickup
Pickup Ready Alert
Know the moment your vehicle is ready
Quick Feedback
Rate your experience in one tap
Digital Receipt
Access invoices and service records anytime
Ready to Transform Your Service Drive Experience?
Join leading dealerships and auto service centers using My Visit to reduce phone calls by 73% while boosting customer satisfaction to all-time highs.