Turn One-Time Service Calls into Lifelong Customer Relationships
Build a field services loyalty program that rewards service visits, increases retention rates, and maximizes customer lifetime value with points, tiers, and maintenance rewards.
Jennifer W.
Premium Customer
5,280
service points
Available Rewards
Recent Service
Points Earned!
+580
from $290 service call
Premium Bonus: 2x points on emergency calls!
Your Customer Tier
Premium Customer Benefits
2x points • Priority service • Free inspections
Service Credits That Drive Repeat Business
Create a compelling rewards program where customers earn points on every service call and redeem them for discounts, priority scheduling, or free maintenance checks.
Service Credits
Customers earn points on every service call, repair, and maintenance visit.
Service Discounts
Redeem points for discounts on future services, parts, or priority scheduling.
Customer Tiers
Basic, Preferred, Premium, and VIP tiers with escalating service benefits.
Job Type Bonuses
Extra points for maintenance contracts, emergency calls, and installations.
Increase Repeat Service by 42%
Loyal customers schedule more maintenance when rewarded consistently.
Maintenance Due Soon!
Your HVAC system needs attention
Spring Tune-Up Special
2X POINTS
Book by Apr 15
For Your Home
Filter Replacement
Due in 2 weeks
Plumbing Inspection
Recommended annually
5 Year Customer!
750 bonus points credited
Personalized Engagement That Builds Trust
Keep customers connected with maintenance reminders, service anniversaries, and offers tailored to their equipment and service history.
Personalized Maintenance Offers
Send targeted promotions based on service history and equipment age.
Service Anniversary Rewards
Celebrate customer milestones with bonus points or priority scheduling.
Maintenance Reminders
Automated alerts for seasonal tune-ups and inspections with bonus offers.
Multi-Property Benefits
Customers earn and redeem across all their service locations.
Build Trust That Lasts
Personalized engagement creates loyal customers who call you first.
Service Analytics
This Month4,128
Active Customers
↑ 24%
70%
Retention Rate
↑ 12%
Customer Tiers
Top Campaign
1,847
Services
$142k
Revenue
5.8x
ROI
Analytics to Optimize Your Program
Understand customer behavior, track program performance, and make data-driven decisions to maximize service retention and revenue.
Customer Insights
Track service frequency, average ticket size, and preferred service types.
Retention Metrics
Monitor customer churn, reactivation rates, and lifetime service value.
Campaign Performance
Measure ROI on seasonal promotions and service bundle offers.
Territory Analytics
Identify high-value customers by location and optimize service routes.
Data-Driven Service Decisions
Understand what keeps customers coming back and optimize your program.
FSM Connected
Points sync automatically
Active Automations
Multi-Territory Sync
Points work in all service areas
Seamless Integration & Automation
Connect your loyalty program to your field service management system, automating rewards, maintenance reminders, and customer communications.
FSM Integration
Points automatically credited when work orders are completed and invoiced.
Smart Reminders
Automated service due notifications with loyalty bonus incentives.
Customer Portal
Customers track points, rewards, and service history from their phone.
Multi-Branch Sync
Seamless points earning across all your service territories.
Automated Customer Retention
Set up once and watch your loyalty program drive consistent service calls.