Service Counters Without the Wait
Let customers check in for pickups, repairs, returns, and specialty services—then browse freely while their turn approaches. No more crowded counters.
Order Pickup
Enter your order details
Order Found!
Ready for pickup
Order Items (3)
+1 more item
Gold Member
Priority queue enabled
Choose Your Service, Join the Queue
Customers select their service type—BOPIS pickup, repair drop-off, return, or consultation—and join the virtual queue. They shop freely while tracking their position in real-time.
QR Code Check-In
Scan at kiosk or department entrance to join queue
Service Selection
Choose pickup, repair, return, or consultation
Wait Time Display
Real-time queue position and estimated wait
Loyalty Recognition
VIP members get priority queue placement
Shop While You Wait
Customers browse aisles instead of standing in line—increasing basket size by 25%.
Service Queue
Counter 3 • 8 waiting
3
Pickup
2
Returns
2
Repair
1
Consult
Marcus T.
Order #TM-89432
Sarah K.
ReturnJames L.
RepairEmily R.
PickupYour Counter Command Center
Staff see the full queue at a glance with service type tags, loyalty status, and linked orders. Call the next customer with one tap and have their information ready before they arrive.
One-Tap Call
Alert next customer with single tap
Service Tags
See pickup, return, or repair at a glance
VIP Flagging
Loyalty tier and special notes visible
Order Linking
Pull up BOPIS orders before customer arrives
You're in Queue!
Feel free to browse the store
Your Position
#3
Est. Wait Time
~8 min
Recent Updates
SMS sent to your phone
You're #3 in line at TechMart
2 min ago
Joined pickup queue
Order #TM-2024-89432
5 min ago
Counter Location
Service desk near main entrance
Alert Customers Anywhere in Store
When their turn approaches, customers receive SMS alerts and see their number on in-store displays. Guide them to the right counter—no more shouting across the floor.
SMS Alerts
Text when counter is ready for them
Display Board Sync
Queue numbers on in-store screens
Counter Direction
Guide customers to correct service desk
Defer & Return
Let customers pause queue if not ready
Eliminate Line Anxiety
Customers who wait remotely report 60% higher satisfaction scores.
Service Analytics
Today's Performance
87
12% vs yesterday
6.2m
18% faster
Service Type Breakdown
Peak Hours Today
Add staff at lunch (12-1pm) to reduce wait times by 30%
Data-Driven Counter Staffing
Track wait times, service mix, and peak hours across all your service counters. Use insights to staff smarter, reduce bottlenecks, and improve customer satisfaction scores.
Service Mix
Breakdown by pickup, repair, return, other
Wait Trends
Average wait by day, hour, and service type
Peak Detection
Know when to add counter staff
Handle Time
Track service duration by transaction type
Ready to Transform Your Service Counters?
Join leading retailers already delivering modern check-in experiences. Reduce wait times, boost customer satisfaction, and turn service counters into seamless touchpoints.
No credit card required. Get started today.