Retail Routing

Right Department. Right Staff. Every Time.

Intelligent routing that guides customers to departments, matches them with available associates, and optimizes store flow.

Get Started See How It Works
Smart
Wayfinding
Balanced
Staff Loads
+24%
Satisfaction
Store Routing
Active
Customer Needs Help
Electronics • TV Purchase
Section B-3 Home Theater
Route to David • AV Specialist
Associates Available
David
2/5
Emma
4/5
Chris
3/5
12
In Store
3
Waiting
2m
Avg Wait
Help
Store Map
Interactive
Floor Plan
Elec
Comp
Home
Appl
You
Aisle
Cloth
Jwlry
Sport
Kids
Check
Electronics Section B-3
Restroom
Food Court
Exit
Navigation

Smart Department Wayfinding

Guide customers to the right department, product, or service with interactive maps and mobile directions.

Interactive Maps

Digital store maps with real-time navigation

QR Wayfinding

Scan codes for instant directions

Mobile Guidance

Turn-by-turn directions on phones

Product Search

Find items by name or category

Never Get Lost

Customers find what they need without wandering or asking for help.

Staff Matching
AI Powered
Customer Request
TV Purchase Assistance
Electronics Department
Best Match 98% fit
D
David Chen
AV Specialist • 5 yrs exp
4.9 rating
2
Helping
Also Available
E
Emma Wilson
General • 3/5 busy
72% fit
C
Chris Park
Appliances • 2/5 busy
65% fit
Matched
Staff Routing

Smart Associate Matching

Connect customers with the right staff member based on expertise, availability, and workload balance.

Skill Matching

Route to associates with relevant expertise

Workload Balance

Distribute customers fairly across staff

Assistance Alerts

Notify staff when customers need help

Expert Connect

Link to specialists for complex needs

9:41
Your Shopping Route
5 Items • 12 min
Batteries (Electronics)
Done
2
Headphones
Electronics • Aisle 3
3
Running Shoes
Sports • Section D
4
Coffee Maker
Appliances • Aisle 7
5
Throw Pillows
Home • Near checkout
Deal Nearby!
20% off headphones today
Shopping Routes

Personalized Shopping Journeys

Create custom routes based on shopping lists, preferences, and promotions for the best customer experience.

Shopping List Routes

Optimal paths through product locations

Promotion Routing

Guide customers to relevant deals

Time Optimization

Fastest routes for busy shoppers

Personal Preferences

Remember customer favorites

Personalized Experience

Every customer gets a tailored shopping journey.

Store Analytics
Live
Traffic Heat Map
Low
High
847
Visitors Today
+18%
23m
Avg Dwell Time
+5 min
Busiest Areas
Electronics
95%
Clothing
78%
Home
62%
Routing Efficiency
Customer assistance rate
94%
↑ 12%
Peak
Analytics

Store Traffic Analytics

Understand customer flow patterns, department popularity, and routing efficiency to optimize your store layout.

Heat Maps

Visualize high-traffic areas

Path Analysis

Track common customer journeys

Department Metrics

Measure area performance

AI Suggestions

Layout optimization recommendations

Ready to Route Smarter?

Join retailers using NOWAITN for intelligent customer routing and staff matching.

Get Started See How It Works

Wayfinding • Staff matching • Shopping journeys • Analytics