Government Routing

Right Counter. Right Service. Every Citizen.

Intelligent routing for government offices. Direct citizens to correct counters, departments, and services efficiently.

Get Started See How It Works
Smart
Counter Routing
Matched
Services
+35%
Efficiency
Service Routing
Live
Next Citizen Ready
M. Johnson • License Renewal
Counter 5
DMV Services • Floor 1
Department Status
DMV
~18 min
Permits
~8 min
Records
~5 min
47
Waiting
12
Counters
142
Served
Smart Routing
Service Finder Ticket #247
Service Needed License Renewal
Driver's License Docs Ready
Assigned Counter
5
Counter 5
DMV Services • Floor 1, Wing A
Now
Ready
3
Counter 3
DMV Services • Floor 1, Wing A
~8 min
wait
Have photo ID and proof of address ready
Counter Routing

Smart Counter Routing

Direct citizens to the correct service counter, minimize wait times, and optimize the path when multiple services are needed.

Counter Routing

Direct citizens to correct service counters

Wait Optimization

Route to counters with shortest waits

Service Matching

Match needs with right department

Multi-Service

Optimal path for multiple services

Right Counter First Time

Smart routing eliminates citizens going to wrong counters.

Building Navigator Floor 1
Navigating to Counter 5
DMV Services • Wing A
Building Map
You
5
Info
1
Walk past information desk
2
Turn right at Wing A entrance
3
Counter 5 on your left
Accessible route
Available
Department Direction

Navigate Complex Buildings

Guide citizens through multi-floor government buildings with accessibility options and multi-language support.

Department Direction

Guide through complex office layouts

Floor Navigation

Multi-floor building wayfinding

Accessibility Routing

ADA-compliant path options

Multi-Language

Directions in citizen's language

Citizen App Mobile
Your destination
Counter 5
DMV Services
You're Up!
Counter 5 is ready for you
1
Walk past information desk
2
Turn right into Wing A
3
Counter 5 on your left
150 feet away
About 1 minute walk
Wayfinding

Seamless Citizen Experience

Mobile app navigation, QR check-in, digital signage, and smart alerts when counters are ready. Modern government service.

App Navigation

Send directions to citizen phones

Digital Signage

Display queue and routing info

QR Check-In

Scan for service and directions

Smart Alerts

Notify when counter is ready

Navigate with Confidence

Citizens find services easily in complex government buildings.

Service Analytics
2,847
Citizens Served
+12% vs last month
94%
Routing Accuracy
First counter correct
Service Wait Times
DMV
18m
Permits
8m
Records
5m
Peak Hours
9-11a
Busiest
1-2p
Moderate
3-4p
Quietest
Recommendation

Adding 1 DMV counter would reduce wait times by 35% during peak.

Analytics

Data-Driven Improvements

Track routing efficiency, identify bottlenecks, measure wait times, and optimize counter placement with actionable insights.

Service Analytics

Track routing efficiency by service

Flow Analysis

Identify bottlenecks and congestion

Wait Metrics

Measure actual vs expected times

Layout Insights

Optimize counter placement

Ready to Improve Citizen Services?

Join government offices using NOWAITN for intelligent counter routing and service direction.

Get Started See How It Works

Counter routing • Department direction • Accessibility • Analytics