Field Services Routing

Right Tech. Right Route. Every Job.

Intelligent dispatch that matches technicians to jobs, optimizes routes, and guides crews to every site efficiently.

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Smart
Dispatch
Optimized
Routes
+28%
Jobs/Day
Dispatch Board
Live
Best Match
HVAC Repair • 2.3 mi away
Mike Johnson
HVAC certified • ETA 15 min
Tech Availability
Mike J.
Available
Sarah K.
45 min
Tom R.
On Job
8
Techs
12
Jobs Today
3
Available
Smart Dispatch
Dispatch Match HVAC Repair
Job Requirements Urgent
HVAC Electrical 2-3 hrs
Best Matches
MJ
Mike Johnson
HVAC + Electrical • 2.3 mi
96%
match
SK
Sarah Kim
HVAC certified • 4.1 mi
82%
match
Priority customer • Expedite dispatch
Smart Dispatch

Smart Technician Dispatch

Automatically dispatch technicians based on skills, location, availability, and job requirements. Get the right tech to every job.

Technician Dispatch

Route techs to jobs based on skills and location

Skill Matching

Match job requirements to technician expertise

Availability Routing

Assign based on schedule and capacity

Priority Jobs

Route urgent calls to nearest qualified tech

Right Tech Every Time

Smart dispatch ensures the right technician with the right skills reaches every job.

Territory Balance Today
Workloads Balanced
All techs within target job count
MJ
Mike Johnson
North Zone • HVAC
5 jobs
62 mi
SK
Sarah Kim
South Zone • Plumbing
4 jobs
48 mi
TR
Tom Roberts
East Zone • Electrical
3 jobs
35 mi • Next assign
Route Optimization
Active

Today's routes save 45 mi vs random dispatch

Territory Routing

Optimized Territory Routing

Define service territories, balance workloads across techs, and optimize routes for minimum drive time and fuel costs.

Territory Assignment

Define and optimize service territories

Workload Balance

Distribute jobs evenly across techs

Route Optimization

Minimize drive time between jobs

Fuel Efficiency

Plan routes to reduce fuel costs

Tech Mobile Mike Johnson
Next Job
123 Oak Street
Johnson Residence
HVAC Repair
Route
You
1
Head east on Main St 0.3 mi
2
Turn right on Oak St 1.8 mi
3
Destination on left Arrive
ETA: 12 minutes
2.3 miles remaining
Navigation

Guide Techs Seamlessly

Send job locations to devices, provide turn-by-turn navigation, track locations in real-time, and keep customers informed.

Mobile Directions

Send job locations to tech devices

Turn-by-Turn Nav

Integrated navigation to job sites

Real-Time Tracking

Track tech locations and ETAs

Customer Updates

Auto-notify customers of arrival times

No Missed Jobs

Clear directions and tracking ensure techs find every job site efficiently.

Route Analytics
6.2
Jobs/Tech/Day
+18% vs last week
23%
Drive Time Saved
vs manual dispatch
Tech Efficiency
Mike J.
6.8 jobs
Sarah K.
6.1 jobs
Tom R.
5.6 jobs
Route Metrics
142
Mi Saved
$286
Fuel Saved
4.2hr
Time Saved
Insight

Adding a tech in the North zone would reduce response times by 35% for that territory.

Analytics

Learn What Works

Analyze route efficiency, track technician performance, and identify underserved territories. Data-driven optimization for more jobs per day.

Route Efficiency

Track drive time vs job time

Tech Performance

Measure jobs completed per tech

Territory Analysis

Identify underserved areas

Optimization Tips

AI suggestions for better routing

Ready to Route Smarter?

Join field service companies using NOWAITN for intelligent dispatch and route optimization.

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Smart dispatch • Route optimization • Real-time tracking • Analytics