Government Queue

Modern Queue Management for Public Services

Digital citizen queuing that reduces wait times, improves satisfaction, and helps agencies serve more people efficiently.

Get Started See How It Works
45%
Less Wait Time
4.5★
Citizen Rating
30%
More Served/Day
🏛️ Citizen Queue

Service Center

Monday, Dec 23

24 waiting

Now Serving

A-047

Counter 1

B-023

Counter 2

A-048

Counter 3

24

Waiting

89

Served

18m

Avg Wait

Queue by Service

A

License Services

12 waiting • ~20 min

A-049
B

Registration

8 waiting • ~15 min

B-024
C

Permits

4 waiting • ~10 min

C-015
Live Queue Updates
📱 Self Check-In

Welcome

Select your service to check in

Current Wait Times

20m

License

15m

Registration

10m

Permits

Check-In

Easy Citizen Check-In

Multiple ways for citizens to join your queue—kiosk, mobile, or online appointment.

QR Code Check-In

Citizens scan to join the queue from entrance kiosks

Mobile Queue Join

Join remotely before arriving at the office

Appointment Scheduling

Online booking reduces walk-in crowding

SMS Notifications

Text alerts when their turn approaches

Reduce Lobby Crowding by 50%

Citizens wait comfortably outside until notified, improving the experience for everyone.

🎫 Your Ticket

Your Queue Status

License Services

Waiting

Your Number

A-052

Now Serving

A-047

5 people ahead of you

Estimated Wait

~18 min

We'll notify you when it's your turn

Queue progress A-047 / A-052
SMS alerts enabled
Accessibility

Better Citizen Experience

Clear communication and accessibility features ensure everyone can use your services effectively.

Digital Displays

Large screens show queue status and called numbers

Multi-Language

Support for multiple languages on all interfaces

Accessibility

ADA compliant with priority queuing options

Ticket Numbers

Traditional ticket system with digital enhancements

🖥️ Counter View

Counter 2 - Maria

License Services

23 served

Now Serving

In Progress

A-047

License Renewal • Started 10:34 AM

4:32

Elapsed

Up Next

12 in queue
A-048

License Renewal

Waiting 12 min

A-049

New License

Waiting 8 min

~10 min

23

Served

5.2m

Avg Time

12

Queue

Staff Tools

Empower Your Staff

Give counter staff the tools they need to serve citizens efficiently and supervisors visibility into operations.

Counter Dashboard

Staff see queue status and call next citizen

Service Routing

Direct citizens to the right counter automatically

Break Management

Pause queue when stepping away from counter

Supervisor View

Monitor all counters and reassign as needed

Serve 30% More Citizens Daily

Efficient queue routing and reduced no-shows maximize staff productivity.

📊 Analytics

Service Analytics

December 2024

Monthly
Citizens Served ↑ 18%

4,847

this month

Avg Wait Time ↓ 25%

14m

vs 19m last month

Service Distribution This Month
License Services 48%
Registration 32%
Permits & Records 20%
SLA Compliance 94%
Wait under 20 min 94%
Service under 10 min 89%
Analytics

Data-Driven Operations

Track performance, generate compliance reports, and use data to improve service delivery.

Service Analytics

Track wait times and service durations by type

Compliance Reports

Generate reports for oversight and audits

Demand Forecasting

Predict busy periods and plan staffing

Feedback Collection

Post-service surveys capture citizen input

Ready to Modernize Citizen Services?

Join government agencies already using our queue solution to serve citizens better. Get started with a pilot program.

Get Started See How It Works

Government pricing available. Contact us for a demo.