Banking Queue

Streamline Your Branch Experience

Virtual queue management that reduces lobby crowding and improves client satisfaction for banks and credit unions.

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35%
Less Walk-Aways
4.9★
Client Rating
11min
Avg Wait Time
🏦 Branch Queue

Today's Queue

Monday, Dec 23

8 waiting

8

Waiting

12

Scheduled

23

Served

Now Serving

Station 3

Margaret Thompson

Account Services • Started 10:42 AM

Balance Inquiry Wealth Client

Next Up

1

Robert Chen

Loan Application • 8 min wait

2

Sarah Williams

New Account • 5 min wait

~12 min

11m

Avg Wait

97%

Satisfaction

Live
📅 Appointments

Book Appointment

Select service & time

Step 2/3

Selected Service

Loan Consultation

~45 minutes

Available Times - Dec 24

Tue, Dec 24 at 10:30 AM

Loan Consultation • Main Branch

Appointments

Smart Appointment Booking

Let clients schedule consultations online while seamlessly managing walk-ins in your queue.

Online Scheduling

Clients book appointments 24/7 from your website

Smart Time Slots

Optimize scheduling based on service complexity

Automated Reminders

SMS and email reminders reduce no-shows by 60%

Queue Flexibility

Walk-ins seamlessly join your organized queue

Reduce No-Shows by 60%

Automated reminders and easy rescheduling keep clients committed.

📱 Virtual Queue

Your Queue Status

First National Bank

#A-024

Your Position

3

You're 3rd in line

Estimated Wait

~12 min

We'll notify you when it's your turn

Service Account Services
Branch Main Street
Joined Queue 10:34 AM
Client Experience

Virtual Client Queue

Transform your lobby experience with virtual waiting that respects clients' time and privacy.

Virtual Lobby

Clients check in and wait from anywhere

Real-Time Updates

Clients see their position and estimated wait time

Comfortable Waiting

No crowded lobbies—clients arrive when ready

Privacy First

Secure check-in protects sensitive information

💼 Advisor View

Station 3 - Sarah

Personal Banking

12 served

Current Client

In Progress

Margaret Thompson

Account #****4521 • Wealth Client

Service Request

Balance Inquiry Wire Transfer

Your Queue

3 waiting
1

Robert Chen

Loan Application

2

Jennifer Lee

Account Opening

~15 min

12

Served

8m

Avg Time

98%

Rating

Staff Tools

Advisor Command Center

Empower your financial advisors with tools to manage clients efficiently and deliver exceptional service.

Unified Dashboard

See all scheduled and queued clients in one view

Client Prep Info

Review client needs before the meeting

Service Handoffs

Transfer clients between advisors smoothly

Performance Tracking

Monitor service times and client satisfaction

Serve 25% More Clients Daily

Efficient queue management maximizes advisor productivity.

📊 Analytics

Branch Analytics

December 2024

MTD
Clients Served ↑ 12%

1,847

this month

Avg Wait Time ↓ 18%

9.2m

vs 11.2m last month

Service Distribution This Week
Account Services 42%
Loan Services 28%
Wealth Management 30%
Compliance Status Compliant
Wait time SLA ✓ Met
Service time audit ✓ Passed
Analytics

Compliance & Analytics

Meet regulatory requirements while gaining insights to optimize your client service operations.

Audit Trails

Complete records of all client interactions

Data Security

Bank-grade encryption protects all information

Service Analytics

Track wait times, service duration, and satisfaction

Reporting Suite

Generate compliance reports with one click

Ready to Transform Your Branch Experience?

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