Hotel Pace

Service at Guest Speed

Pace management that ensures every interaction delights your guests.

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3min
Avg Check-in
40%
Faster Service
4.9★
Guest Rating
🏨 Front Desk

Front Desk Pace

Saturday 3:00 PM

Peak Hours
2.8m
Avg Check-in
8
In Queue
47
Today
S1

Sarah M.

Check-in • Wilson, J

1:45

Excellent

S2

James T.

Check-in • Martinez Family

4:12

Suite upgrade

S3

Michelle K.

Ready for next guest

8 guests waiting
~10 min wait
⏱️ Check-in Timer

Station 1 - Sarah M.

Active Check-in

1:45

Jennifer Wilson

Reservation #HT-78234

Elite Member 2 Nights
Check-in Progress
ID Verification 0:32
Payment Confirmation 0:45
Key Encoding In Progress
4
Property Info
Pace Status Excellent

Target: 3:00 • On track for 2:30

Front Desk Pace

Faster Check-in, Happier Guests

Track front desk performance and eliminate long wait times at arrival.

Transaction Timing

Track every check-in and checkout duration

Express Check-in

Identify opportunities for faster processing

Desk Performance

Real-time view of all front desk agents

Service Alerts

Notify when wait times exceed targets

First Impressions Matter

Fast check-in sets the tone for an excellent guest experience.

🧹 Housekeeping
Housekeeping Dashboard
Floor 3 • Maria G.
8/12 Rooms
67% Complete
Daily Progress On Pace
301
Standard King
18 min
302
Double Queen
22 min
303
Suite In Progress
12 min...
304
Standard King
Pending
19 min
Avg Time
Target: 22m
Per Room
2:30 PM
Est. Complete
Housekeeping Pace

Rooms Ready When Guests Arrive

Optimize housekeeping pace to maximize room availability and early check-in options.

Room Turnover Timing

Track cleaning time for each room type

Task Completion

Monitor progress against daily room targets

Optimized Routes

Efficient floor assignments for faster completion

Staff Performance

Individual pace metrics for recognition

🛎️ Service Requests
Active Requests
5 pending

Room Service

Room 412 • Breakfast order

8 min

Target: 15m

Valet Request

Guest: Thompson • BMW X5

6 min

Target: 7m

Luggage Delivery

Room 518 • 3 bags

2 min

En route

Concierge Request

Room 302 • Dinner reservations

New

Just now

Today's Average Response

12m

Room Svc

5m

Valet

4m

Luggage

8m

Concierge

Service Timing

Every Service, Perfectly Timed

Room service, valet, concierge - track response times across all guest touchpoints.

Room Service Speed

Order to delivery time tracking

Luggage Timing

Bell service response and delivery pace

Valet Metrics

Vehicle retrieval time monitoring

Request Response

Track response time for guest requests

Exceed Guest Expectations

Fast, consistent service drives reviews and loyalty.

📊 Service Analytics

Service Performance

This Week

2.9m

Avg Check-in

94%

On Time

4.8★

Guest Rating

Service Time Targets
Check-in 96% on target
Room Turnover 91% on target
Room Service 87% on target
Valet 98% on target

Review Score Impact

0.3★ improvement correlates with 15% faster service

Hotel Analytics

Insights That Drive Excellence

Comprehensive analytics help you continuously improve guest service delivery.

Service Trends

Timing patterns by day and season

Staff Metrics

Individual and team performance data

Peak Analysis

Identify high-demand periods for staffing

Guest Satisfaction

Correlate pace with review scores

Ready to Elevate Guest Experience?

Join hotels worldwide using pace management to deliver exceptional service. See it in action.

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