Government Pace

Faster Service for Every Citizen

Pace management that helps government agencies serve more people, more efficiently.

Get Started See How It Works
35%
Faster Service
12min
Avg Wait
4.7★
Citizen Rating
🏛️ Service Dashboard

Service Center

Tuesday 10:15 AM

8 counters
6
On Target
2
Behind
8.5m
Avg Service
1

License Renewal

J. Rodriguez • 6:42

On Target

Target: 10m

2

ID Application

M. Chen • 18:23

+3 min

Target: 15m

3

Available

S. Patel • Ready

23 in queue
~18 min wait
⏱️ Service Timer

Counter 2 - Active

Maria Chen serving

18:23

State ID Application

Ticket #A-147 • Robert Wilson

Elapsed Time Target: 15:00

3 minutes over target

Transaction Steps
Identity verification 4:12
Document review 6:45
Photo capture In progress
4
Payment processing
Service Timing

Hit Service Time Targets

Track every transaction and ensure citizens receive timely service at every counter.

Transaction Timing

Track service duration for every interaction

Service Targets

Set and monitor time goals by service type

Live Pace Monitor

Real-time view of all counter performance

Pace Alerts

Notifications when transactions run long

Reduce Service Time by 35%

Visibility drives efficiency and helps staff meet targets.

🖥️ Counter Overview
Counter Management
8 Active Stations
LIVE
1

J. Rodriguez

6:42

2

M. Chen

18:23

3

S. Patel

Ready

4

A. Thompson

9:15

5

K. Wilson

3:28

6

On Break

12 min

7

L. Garcia

7:50

8

R. Lee

14:02

On Target: 5 Behind: 2 Break: 1
Avg: 8.5 min
Counter Management

Optimize Counter Operations

Balance workloads, manage breaks, and keep all service windows running at peak efficiency.

Counter Assignment

Direct citizens to optimal service windows

Staff Allocation

Balance workload across available counters

Service Rotation

Automatic break scheduling without gaps

Counter Metrics

Individual performance tracking by window

📅 Smart Scheduling
Appointment Slots
Today
9:00 AM
License Renewal 10 min slot
Available
9:15 AM
ID Application 20 min slot
Booked
5 min buffer
9:40 AM
Business Registration 30 min slot
Complex
10:15 AM
Vehicle Registration 15 min slot
Available

Smart Spacing Active

Slots auto-sized based on service complexity

Smart Scheduling

Smarter Appointment Scheduling

Space appointments based on actual service times. Buffer complex transactions automatically.

Smart Scheduling

Appointments spaced by service complexity

Service Bundling

Group related services for efficiency

Buffer Management

Automatic time buffers between appointments

Dynamic Slots

Adjust availability based on actual pace

Increase Daily Capacity by 25%

Optimized scheduling serves more citizens without longer hours.

📊 Service Analytics

Performance Report

This Month

4,287

Citizens Served

8.2m

Avg Service

94%

On Target

Service Time by Type
License Renewal
7.5m
✓
ID Application
14.2m
✓
Vehicle Reg.
12.8m
!
Daily Volume
Mon Tue Wed Thu Fri Sat Sun
Service Analytics

Data for Better Decisions

Comprehensive analytics for service improvement and compliance reporting.

Service Analytics

Detailed timing data by service type

Staff Performance

Individual and team efficiency metrics

Peak Analysis

Identify high-demand periods for staffing

Compliance Reports

Generate reports for oversight requirements

Ready to Improve Citizen Services?

Join government agencies using pace management to serve citizens better. Implementation support included.

Get Started See How It Works

Contact us for government pricing and compliance requirements.