Field Services Pace

Master Job Pace. Maximize Throughput.

Track service call duration, tech efficiency, and daily throughput. Keep your field service team operating at peak performance.

Get Started See How It Works
47min
Avg Job Time
8.2
Jobs/Tech/Day
+18%
Efficiency Gain
Job Pace Dashboard
Live
47
Avg Time
min/job
8.2
Jobs/Day
+1.2 vs goal
6
Active
techs
Active Jobs
Mike T.
HVAC Repair • 32min
On Pace
Sarah K.
Plumbing • 58min
Extended
James R.
En Route • 12min ETA
Traveling
Team Efficiency: 94%
Job Timing Est: 45min
Current Job Breakdown
Travel Time
18 min
Est: 15 min
On-Site Time
32 min
Under by 13m
Total Duration
50 min
+5 vs estimate
Duration vs Estimate (Today)
J1
J2
J3
J4
Now
Under
Over
Estimate Accuracy
87%
Job Timing

Every Minute. Every Job.

Real-time tracking of service call duration, travel time, and on-site time. Know exactly where time goes and optimize every appointment.

Duration Tracking

Track service call duration vs original estimate

Travel Time

Monitor drive time between service calls

On-Site Time

Measure actual time spent at customer location

Estimate Accuracy

Compare actual vs estimated for better quoting

More Accurate Estimates

Field services using job timing data improve estimate accuracy by 30% and customer satisfaction scores.

Service Stages Job #4892
Arrival 9:15 AM
Diagnosis 12 min
Under target (15 min)
Parts Check 3 min
Parts in truck ✓
Repair In Progress
18 min elapsed • Est: 25 min
5
Testing & QC Est: 10 min
6
Completion Est: 5 min
Total Elapsed
33 min / 55 min est
Service Stages

Stage by Stage Visibility

Track every phase of the service call—diagnosis, repair, testing, and parts acquisition. Identify bottlenecks and optimize workflows.

Diagnosis Phase

Track time to identify and confirm the issue

Repair Phase

Monitor active repair and installation time

Testing Phase

Record quality check and verification duration

Parts Acquisition

Track delays waiting for parts or materials

Throughput Today
8.2 jobs/tech
1.2 above daily target
7
Target/Day
49
Team Total
Territory Balance Optimized
North
17 jobs
Central
15 jobs
South
17 jobs
Route Efficiency

Avg travel time reduced

-22%
Throughput

Optimize Every Tech's Day

Set jobs-per-day targets, optimize scheduling, and balance territories. Maximize productivity without burning out your team.

Jobs Per Day

Set and track daily job completion targets

Schedule Optimization

Balance workload across available time slots

Territory Balance

Distribute jobs evenly across service areas

Route Efficiency

Minimize windshield time between calls

Balanced Workloads

Optimized scheduling increases jobs per tech by 15-20% while reducing overtime and burnout.

Pace Analytics
Avg Time by Job Type
HVAC
52 min
Plumbing
44 min
Electrical
38 min
Appliance
34 min
Tech Performance
9.1
Mike T.
Top
8.4
Sarah K.
+0.5
7.2
James R.
Target
Route Efficiency Trend
Mon
Tue
Wed
Thu
Fri
Insight

HVAC jobs take 18% longer than average. Consider scheduling extra buffer time or additional training.

Analytics

Data-Driven Field Operations

Analyze job type benchmarks, tech performance, and route efficiency. Make smarter decisions with actionable insights.

Job Type Benchmarks

Compare times by service type and complexity

Tech Performance

Track individual efficiency and quality metrics

Route Analytics

Analyze travel patterns and optimize territories

AI Recommendations

Get suggestions for schedule improvements

Ready to Accelerate Your Field Team?

Join field service companies using NOWAITN for optimized job pace and tech efficiency.

Get Started See How It Works

Job timing • Service stages • Throughput control • Route analytics