Queue Add-on

Priority Queue

Give your VIP customers the skip-the-line experience they deserve. Custom branding, dedicated queue lanes, and intelligent priority routing.

Get Started See How It Works
3x
Faster VIP Service
45%
Higher Retention
4.9★
VIP Rating
👑 VIP Queue

Priority Dashboard

3 lanes active

VIP Mode
VIP Lane
~2 min wait
JR
KL
+1
3 guests
Priority
~8 min wait
MS
+4
5 guests
Standard
~22 min wait
+12
12 guests

VIP Avg

2 min

Standard Avg

22 min

VIP Boost

11x

⚙️ Lane Builder
Configure Priority Lanes
3 Active
VIP
Loyalty Members $100+ spend
Priority
Pre-paid Referrals
Standard
Default lane
VIP Lanes

Dedicated VIP Queue Lanes

Create separate priority lanes for your best customers. Each lane operates independently with its own branding, wait times, and service rules.

Unlimited Priority Tiers

Create as many VIP lanes as you need — gold, platinum, diamond, or custom names

Per-Tier Branding

Each tier gets its own colors, badges, and check-in experience

Independent Wait Estimates

VIP guests see their own accurate wait times, separate from standard queue

Visual Lane Indicators

Staff instantly see which lane a guest belongs to on the dashboard

Increase VIP Revenue by 60%

Businesses using priority lanes see higher spend per visit from VIP customers who value the premium experience.

🔀 Routing Rules
Priority Rules Engine
Active
Loyalty Members → VIP Lane
IF loyalty_tier = "gold" OR "platinum" THEN route to VIP
Active — 47 routed today
Pre-Paid Guests → Priority
IF has_prepaid = true THEN route to Priority
Active — 23 routed today
Weekend Brunch VIP → VIP Lane
IF day = Sat,Sun AND time = 10am–2pm
Scheduled — Sat & Sun only
Priority Rules

Smart Priority Routing

Define intelligent rules that automatically route customers to the right queue based on membership, purchase history, or custom criteria.

Rule-Based Auto-Routing

Automatically assign guests to priority lanes based on membership or criteria

Membership Detection

Recognize returning VIPs by phone number, email, or loyalty ID

Time-of-Day Scheduling

Run different priority rules during lunch vs dinner, or weekday vs weekend

Event-Based Priority

Activate special priority programs for events, promotions, or holidays

📱 VIP Alert
Notify VIP — Johnson Party
JR
Johnson Party VIP
Party of 4 • Booth • Arrived 2 min ago
VIP Message Template

"Hi Johnson party! 🌟 Your VIP table is ready at The Golden Fork. Please head to the host stand — we have your booth prepared. Welcome back!"

Priority delivery — sent before standard queue messages
Priority Alerts

VIP Notifications

Premium SMS notifications with shorter wait estimates, personalized greetings, and priority delivery for your VIP guests.

VIP-Specific Templates

Tailored SMS messages with shorter wait estimates and premium tone

Priority SMS Delivery

VIP notifications are sent first, before standard queue messages

Estimated Ready Times

VIPs see a precise countdown to their turn, not just position number

Personalized Greetings

Address VIPs by name with custom welcome messages

92% VIP Satisfaction Rate

Priority notifications with accurate timing build trust and delight your best customers.

📊 VIP Analytics
Priority Lane Performance
This Week
2m
VIP Wait
22m
Std Wait
11x
Faster
$4.2k
VIP Rev
Wait Time Comparison (last 7 days)
MonTueWedThuFriSatSun
VIP
Standard
Lane Utilization
VIP Lane 78%
Priority 62%
Standard 94%
Analytics

Priority Analytics & Insights

Track VIP vs standard performance, lane utilization, and revenue attribution. Data-driven decisions for your premium service.

VIP vs Standard Comparison

Side-by-side metrics showing the priority lane advantage

Lane Utilization Reports

See how effectively your priority lanes are being used

Service Time Tracking

Measure how quickly VIP guests are served vs standard

Revenue Attribution

Track revenue uplift directly attributable to priority offerings

Ready to Offer VIP Service?

Give your best customers the priority experience they expect. Set up VIP lanes in minutes with no disruption to your existing queue.

Get Started See How It Works

Available as an add-on to any Queue plan. No long-term commitment required.