Automotive Routing

Right Bay. Right Advisor. Every Vehicle.

Intelligent routing that matches vehicles to optimal service bays, balances advisor workloads, and guides customers seamlessly.

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Smart
Bay Assignment
Matched
Advisors
+22%
Throughput
Service Routing
Active
Suggested Route
2023 BMW X5 • Brake Service
Bay 4 Lift Equipped
Tech: Mike Johnson • Est: 2.5hrs
Bay Status
Bay 1
In Use
Bay 2
In Use
Bay 3
15 min
Bay 4
Ready
12
Bays
3
Available
8
In Queue
Smart Routing
Bay Assignment BMW X5
Service Requirements Brake Service
Lift Required Brake Lathe 2.5 hrs
Best Matches
4
Heavy Service Bay
Lift + Brake Lathe • Mike J.
98%
match
7
General Service Bay
Lift only • Tom S.
72%
match
9
Express Lane
Quick service • Available
45%
match
Preferred customer • Priority routing
Bay Routing

Smart Bay Assignment

Automatically route vehicles to optimal service bays based on vehicle type, service needed, equipment requirements, and technician availability.

Bay Assignment

Route vehicles to optimal service bays automatically

Vehicle Matching

Match vehicle type to bay equipment and size

Service Type Routing

Direct oil changes vs major repairs appropriately

Time Optimization

Balance bay utilization across shifts

Perfect Bay Match Every Time

Smart routing ensures vehicles go to properly equipped bays with available technicians.

Advisor Balance Today
Workloads Balanced
All advisors within target RO count
JM
John Miller
Senior Advisor • BMW Specialist
6 ROs
$4,200
SK
Sarah Kim
Advisor • General Service
5 ROs
$3,100
TP
Tom Peters
Advisor • Express Service
3 ROs
$1,500 • Next up
Fair Rotation
Active

Next customer routes to Tom (lowest ROs)

Advisor Match

Balanced Advisor Assignment

Match customers to the right service advisor based on expertise, workload, and preferences. Ensure fair distribution and better service quality.

Advisor Assignment

Match customers to service advisors by expertise

Workload Balance

Distribute appointments evenly across advisors

Specialty Matching

Route complex issues to senior advisors

Customer Preference

Honor returning customer advisor requests

Customer View Sent to Phone
Your Service Bay
4
Heavy Service
Follow the Path
Drive In
4
1
2
3
1
Enter service drive
2
Pass the write-up desk
3
Bay 4 on the right
John Miller is your advisor
He'll review your service needs!
Wayfinding

Guide Customers Seamlessly

Send bay locations to phones, direct parts counter traffic, and provide clear pickup instructions. No confused customers in your service area.

Parts Counter Routing

Direct customers to right parts specialist

Pickup Coordination

Route to correct bay for vehicle pickup

Facility Wayfinding

Guide customers through large dealerships

SMS Directions

Send bay location and advisor name to phone

No Confused Customers

Clear routing eliminates customers wandering through service areas looking for help.

Routing Analytics
91%
Bay Match Rate
+5% vs last month
4.6
Service Rating
Out of 5
Bay Utilization
Bay 4
92%
Bay 7
85%
Bay 2
68%
Advisor Efficiency
94%
John M.
91%
Sarah K.
82%
Tom P.
Insight

Bay 4 handles 40% of brake jobs. Consider adding brake equipment to Bay 7 to reduce wait times.

Analytics

Learn What Works

Analyze routing patterns, track bay utilization, and measure advisor performance. Data-driven optimization for maximum throughput.

Bay Utilization

Track usage patterns across all service bays

Advisor Performance

Measure efficiency by routing assignment

Flow Analysis

Identify bottlenecks in customer routing

Optimization Tips

AI suggestions for improved routing

Ready to Route Smarter?

Join dealerships using NOWAITN for intelligent bay routing and advisor assignment.

Get Started See How It Works

Bay matching • Advisor balance • Customer wayfinding • Analytics