Education Pace

Smarter Service. Happier Students.

Track advising sessions, registration flow, and service desk pace. Reduce wait times and serve more students without sacrificing quality.

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8min
Avg Wait
Real-Time
Session Tracking
+35%
More Students
Service Desk Pace
Live
8
Avg Wait
min
12
Students/hr
+3 vs goal
4
In Session
advisors
Active Sessions
15 min
Academic Advising
On Pace
28 min
Financial Aid
Extended
8 min
Registration Help
Quick Service
Wait: 8 min avg
Session Times Target: 20min
<10
10-20
20-30
30-45
45+
Session duration distribution (minutes)
Dr. Martinez
Academic Advising
14:32
6m left
Ms. Johnson
Financial Aid Review
26:18
6m over
Alert when sessions exceed 25 minutes
Session Timing

Every Session. Every Minute.

Real-time session tracking for advising appointments, office hours, and tutoring. Know exactly how long each interaction takes and get alerts when sessions run over.

Session Timer

Track duration for every advising appointment

Time Alerts

Get notified when sessions exceed targets

Office Hours

Monitor drop-in sessions and tutoring

Target Setting

Set goals by service type and complexity

Serve More Students

Universities using session timing increase daily appointments by 25-35% while maintaining quality.

Registration Flow Student #4827
Check-In 9:02 AM
Document Review +3 min
On target (5 min)
Financial Aid +12 min
On target (15 min)
Course Selection In Progress
With advisor now
5
Payment Processing Est. +25 min
6
ID Card Pickup Est. +30 min
Registration Progress
67%
Service Flow

Stage by Stage Tracking

Monitor students through registration, financial aid, and enrollment stages. See where bottlenecks occur and optimize each step for faster completion.

Registration Flow

Track students through enrollment stages

Financial Aid

Monitor application processing pace

Stage Timing

See time spent at each service point

Completion Rate

Optimize steps to reduce drop-offs

Advisor Throughput Registration Week
48 students/day
8 above target
40
Daily Target
240
Week Estimate
Advisor Coverage Optimal
Demand 52/day
Capacity 60/day
Load Balanced

Student distribution across 6 advisors is even. No bottlenecks detected.

Throughput

Capacity That Meets Demand

Set students-per-day targets, balance advisor workloads, and ensure desk coverage matches student traffic. Efficient service without advisor burnout.

Students Per Day

Set daily appointment targets per advisor

Advisor Coverage

Ensure desks are staffed for demand

Load Balancing

Distribute students across advisors

Slot Optimization

Space appointments for optimal flow

Balanced Advisor Workloads

When student flow matches advisor capacity, service quality improves and burnout decreases.

Pace Analytics
Avg Session Time by Period
Wk 1
Reg
Mid
Add/Drop
Finals
End
18m
Avg Session
-4m vs last year
91%
On Target
+8% improvement
Advisor Efficiency
Dr. Martinez
52/day
Ms. Johnson
46/day
Mr. Williams
38/day
Insight

Registration week sessions are 40% longer. Consider adding 2 temp advisors during peak.

Analytics

Learn From Every Semester

Analyze session trends, identify peak registration periods, and benchmark advisor efficiency. Data-driven improvements for better student service.

Session History

Analyze appointment patterns over time

Peak Periods

Identify registration and finals rushes

Advisor Metrics

Track efficiency for coaching and training

Service Benchmarks

Compare against institutional standards

Ready to Transform Student Services?

Join universities using NOWAITN for optimized advising sessions and service flow.

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Session timing • Registration flow • Advisor efficiency • Analytics