Banking Pace

Faster Service. Happier Customers.

Track transaction times, optimize teller throughput, and maintain perfect service pacing. Keep your branch running at peak efficiency.

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3.2min
Avg Service
Real-Time
Pace Tracking
+28%
Throughput
Pace Dashboard
Live
3.2
Avg Time
min
18
Served/hr
+3 vs goal
4
Active
windows
Teller Status
W1
2:15 min
Deposit
On Pace
W2
4:32 min
Wire Transfer
Complex
W3
6:45 min
Account Issue
Over Target
Service: Efficient
Transaction Times Target: 3min
<2m
2-3m
3-4m
4-5m
5m+
Transaction time distribution
Window 1
Cash Deposit
1:48
On track
Window 3
Wire Transfer
4:12
1m over
Alert when transactions exceed 4 minutes
Transaction Timing

Every Transaction. Every Second.

Real-time transaction timing for every teller window. Know exactly how long each service takes and get alerts when transactions exceed target times.

Transaction Timer

Track every transaction from start to finish

Slow Alerts

Flag transactions exceeding target times

Live Dashboard

See all teller times at a glance

Type Targets

Set goals by transaction type and complexity

Faster Transactions

Banks using pace tracking reduce average transaction times by 20-30% while maintaining service quality.

Account Opening New Checking
ID Verification 2:15
Completed (target: 3 min)
Information Entry +4 min
On target (5 min)
Compliance Check +2 min
Passed
Document Signing In Progress
3 of 5 documents signed
5
Account Activation Est. +2 min
6
Card & PIN Setup Est. +3 min
Total Time: 12 min
On Track
Service Stages

Stage by Stage Progress

Track account opening milestones, loan processing stages, and document verification timelines. Keep complex services moving on schedule.

Account Opening

Track new account setup milestones

Loan Processing

Monitor application stage timing

Document Review

Track verification and approval stages

Milestone Alerts

Notify when stages exceed targets

Throughput 11 AM - 1 PM Rush
18 cust/hr
3 above target
15
Target/hr
142
Today Est.
Window Coverage Optimal
Demand High
Windows 4/5
Load Balanced

All tellers at 75-85% utilization. Consider opening Window 5 at noon.

Throughput

Throughput That Matches Demand

Set customers-per-hour targets, optimize window coverage, and balance loads across tellers. Smooth operations, satisfied customers.

Customers/Hour

Track customers served per teller hourly

Window Optimization

Match open windows to customer flow

Load Balancing

Distribute customers evenly across tellers

Staff Allocation

Dynamic staffing based on demand

Optimized Windows

Right-size your teller coverage to match customer demand throughout the day.

Pace Analytics
Avg Service Time by Hour
9
10
11
12
1
2
3
4
3.1m
Avg Service
-18s vs last week
91%
On Target
+4% improvement
Teller Performance
Maria
2.8m
James
3.0m
Devon
3.6m
Type Benchmarks
1.5m
Deposit
2.2m
Withdrawal
4.8m
Transfer
Insight

Lunch hour (12-1 PM) averages 45s longer per transaction. Add break coverage.

Analytics

Learn From Every Transaction

Analyze peak hour patterns, benchmark teller performance, and set targets by transaction type. Data-driven improvements for faster service.

Peak Patterns

Identify rush hours and slow periods

Teller Metrics

Compare performance across tellers

Type Benchmarks

Set targets by transaction category

AI Recommendations

Smart suggestions for efficiency gains

Ready to Accelerate Your Service?

Join banks using NOWAITN for optimized transaction times and throughput.

Get Started See How It Works

Transaction timing • Service stages • Window optimization • Analytics