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Generally, crowd manager requirements apply to venues and businesses that serve the public only. This means that venues that do not serve the public, such as private social clubs or other meeting places, are exempt from this requirement.
In addition, the requirement to maintain a certified crowd manager on-site during operating hours applies specifically to established brick and mortar businesses of a particular type. Certain temporary venues, popups, or other non-permanent establishments or businesses may be subject to different regulatory requirements.
Venues open to the public that have a capacity of 100 or more persons are required to comply with crowd manager guidelines. A crowd manager is required to be on staff and on the floor during all hours of business operations. For this reason, the owner or operator is always required to complete crowd manager certification and to designate another certified crowd manager whenever they are not on site and for every 250 patrons.
Whenever a business subject to crowd manager regulation is open to the public, a crowd manager must be on site. There is no exemption for businesses during slow periods of service, or certain hours of the day. If the business is open to patrons, a certified crowd manager must be on-site.