How should I handle a large group of guests who are waiting to be seated?
How to Effectively Manage Your Guests
As a hospitality professional, it is important to understand how to effectively manage your guests. Here are some tips to help you ensure that your guests have a pleasant experience:
Greeting Guests and Establishing Expectations
Greeting your guests and setting expectations is the first step in creating a positive experience. Make sure to greet your guests with a warm welcome and let them know what to expect during their visit. This will help them feel comfortable and at ease.
Effectively Managing Queue Lines
Queue lines can be a source of frustration for guests. To ensure a smooth experience, make sure to clearly mark the queue line and provide clear instructions on how to join the line. Additionally, provide guests with updates on wait times and offer them something to do while they wait, such as reading material or a game.
Utilizing Appropriate Seating Strategies
When seating guests, it is important to consider the size of the party and the type of seating they require. Make sure to provide guests with comfortable seating and ensure that they are seated in a timely manner. Additionally, consider the noise level and make sure that guests are not seated too close to each other.
Dealing with Unhappy Guests
No matter how hard you try, there will always be guests who are unhappy with their experience. The best way to handle this situation is to listen to their concerns and try to resolve the issue in a professional and courteous manner. Additionally, make sure to apologize for any inconvenience and offer them a solution to make up for the experience.
By following these tips, you can ensure that your guests have a pleasant experience and that your hospitality business runs smoothly.
REGISTER NOW
Start managing a single queue for as little as $99/mo + setup.
Business
Manage a queue for walk-in customers using any iPhone or Android mobile device. Show your guests you're ready to serve them, give them their time back, and handle more business right away.
Digital Waitlist
Single Occupancy Zone
Online Tally Counter
Guest App with Mobile Product Menu
Q AI with SMS messaging
QREDS* are used to cover the cost of SMS messages and other service fees.
Designed for businesses with multiple doorpersons or queues. Includes everything from Personal plus:
Setup multiple zones with separate occupancy limits and queues.
Enable your staff to manage queues and online counts from their individual user accounts.
Get 24/7 email support for enabling and managing your business.