5. Collaborating with Local Authorities: In case of a major emergency, it is crucial for hotels to have a good working relationship with local authorities. This can help in coordinating emergency response efforts and ensuring the safety of both guests and staff. Hotels should also be aware of any local regulations or restrictions that may affect their operations during peak seasons or events. 6. Training for Guest Interaction: In addition to emergency protocols, hotel staff should also be trained in how to effectively interact with guests during peak seasons or events. This includes managing guest expectations, addressing complaints or concerns, and maintaining a calm and professional demeanor in potentially stressful situations. 7. Regular Staff Meetings and Drills: To ensure that all staff members are up to date on emergency protocols and procedures, it is important for hotels to conduct regular staff meetings and drills. This allows for any updates or changes to be communicated and for staff to practice their roles in case of an emergency. In conclusion, managing crowds during peak seasons or events requires a combination of proper training, regular inspections and maintenance, effective communication, and the use of technology. By implementing these strategies, hotels can ensure the safety and satisfaction of their guests while also complying with fire codes and regulations.