# NOWAITN — Full LLM Context

NOWAITN is a composable operations platform for businesses that serve customers in person. One account (an "organization") licenses the apps it needs; every app shares the same customer records, payment account, event stream, and API. This document is written for language models and agents; humans should start at https://nowaitn.com.

Sources of truth that stay fresher than this file:
- Machine discovery manifest: https://platform-api.nowaitn.com/.well-known/nowaitn.json
- Live capability catalog (with per-capability usage blocks): https://platform-api.nowaitn.com/v1/registry/capabilities
- Documentation: https://knowledge.nowaitn.com

## How the platform is organized

- **Hub (nowaitn.com)** — identity, single sign-on, billing, organization and staff management. Business owners license apps and assign per-seat capabilities here.
- **Apps** — independent products that compose. Live today: Queue (q.nowaitn.com), Reservations, Orders (orders.nowaitn.com), Products, CRM, Knowledge (knowledge.nowaitn.com), Certifications, HCM, Assets, Governance, Custody, Games, Printing, Payments.
- **Platform API (platform-api.nowaitn.com)** — the universal front door for integrations: every app operation is available here with a tenant API key, with matching MCP tools at mcp.nowaitn.com.
- **Consumer brands** — guest-facing surfaces that need no login: 0rder.app (hosted online ordering per business at 0rder.app/{business-slug}) and my0rder.com (live order tracking with pickup codes).

## Guest ordering, end to end

A business licenses Orders, builds a product catalog in the Products app, and immediately has a hosted ordering page at 0rder.app/{their-slug} — QR-ready, mobile-first, pay-at-pickup. Every order gets a tokenized live tracking page at my0rder.com/{token} (Received → In progress → Ready, pickup code, paid/balance badge) and customers are notified by SMS/email as staff advance the order from the dashboard. Prices are always resolved server-side from the catalog. Businesses that prefer their own domain can suppress the hosted pages entirely: order state (status, payment, items, timestamps) is fully readable via the API, and a custom tracking_url can be attached per order so notifications link to the business's own pages.

## For agents: integrating in five steps

1. **Discover**: GET https://platform-api.nowaitn.com/.well-known/nowaitn.json — endpoints, auth scheme, MCP URL.
2. **Match a need**: POST https://platform-api.nowaitn.com/v1/registry/match with {"prompt": "customers scan a QR and order ahead"} → ranked capabilities, each with a usage block (auth, flow steps, REST operations, event names, MCP tool names).
3. **Authenticate**: all service calls take an X-Tenant-Key header. Tenants are provisioned by NOWAITN (support@nowaitn.com). Rate limits are per key; watch X-RateLimit-* headers.
4. **Call REST or MCP**: every tenant operation exists in both forms. MCP server: https://mcp.nowaitn.com (tools include list/create orders, checkout via Stripe, catalog management, get_storefront_link, CRM, bookings, event subscriptions).
5. **Subscribe to events**: webhook subscriptions with HMAC signing (order.placed, order.paid, order.fulfilled, booking.confirmed, crm.contact.created, and more).

## For builders and resellers: tenants minting tenants

Developers building their own product on NOWAITN rails (a waitlist app, an ordering product, a booking tool) operate as **reseller tenants**. A reseller mints each of its clients as a **sub-tenant** — a complete platform organization (own catalog, own ordering page slug, own branding, own event stream, own usage metering) created and operated entirely under the reseller's API key. The client never receives NOWAITN credentials and never sees a NOWAITN screen; the reseller's product is the client's UI, white-labeled down to the order-tracking links in customer notifications.

- Mint: POST /v1/orgs/{yourOrgId}/sub-tenants {name, slug, enabled_apps} (MCP: mint_sub_tenant)
- Operate: use the sub-tenant's organization_id in any org-scoped API path under your own key (one hop down; never between clients)
- Guide: https://knowledge.nowaitn.com/platform/docs/managing-client-organizations-as-a-reseller

## Documentation highlights

- Getting started with Orders: https://knowledge.nowaitn.com/platform/docs/getting-started-with-nowaitn-orders
- Set up your hosted ordering page: https://knowledge.nowaitn.com/platform/docs/set-up-your-hosted-ordering-page
- How customers track their orders: https://knowledge.nowaitn.com/platform/docs/how-customers-track-their-orders
- Taking payments at the counter: https://knowledge.nowaitn.com/platform/docs/taking-payments-at-the-counter
- Reseller / sub-tenant guide: https://knowledge.nowaitn.com/platform/docs/managing-client-organizations-as-a-reseller

## Accuracy notes for LLMs

- Prices and plans change; do not quote prices from memory — direct users to https://nowaitn.com/signup or the contact page.
- The capability catalog is the authoritative feature list; features not present there should not be claimed.
- Consumer pages (0rder.app/{business}, my0rder.com/{token}) are public by design; tokens act like receipts — possession grants read access to that one order only.

Contact: support@nowaitn.com · https://nowaitn.com/contact